Chayo Group Public Company Limited and its subsidiaries operate the service of tracking and collecting of nonperforming loans. Core businesses are categorized into 3 main services comprise of investing and managing non-performing loans, debt tracking and collection services, and customer service.
The company has experience and expertise in debts tracking and collection services for 20 years, prior to entering in investing and managing non-performing loans in 2014. Later, the company has expanded to provide the customer service center to better serve the customer.
Chayo wanted to get better and better in terms of servicing the customers, in effective use of resources and automate process using technology. Mr. Sathees Ramasamy, CEO Hubino during his visit in December 2018 managed to have a discussion with Chayo Groups and explored their areas of concern to provide a solution that enhances their current debt recovery process and automate the same.
Chayo was quite impressed with the solutions offered like virtual debt resolution, negotiation platform using a virtual avatar to take care of some of the routine tasks and validation measures to service the customers such as to act as guidance to various services offered by Chayo, interact with customers to understand their queries and react, validate documents by screening them to ensure it meets the criteria.
Another solution proposed was to use predictive analysis to increase the contact information accuracy rate to reach out to debtors to increase collection rates.
Hubino managed to seal the opportunity and the assignment is in its design phase.