An interesting article released from Mckinsey which
gives insights to understand how traveller preferences have evolved since the
onset of the pandemic.
Today travel industry is focusing on betterment of customer service
which is the key to their success. It is always said that customers are
satisfied when all their complaints are heard and resolved immediately by the
airline company.
A sense of trust is built between the company and its
passengers by providing a good customer service. This allows customers to keep
choosing the same airline company which helps the company’s to increase their
revenue.
We at Hubino help aviation industry by providing a better customer call
management system with AI enabled which simplifies business integration and
increases flexibility. With this system a travel/aviation industry can
control communications department wise such as ticketing, booking, inquiry and
general support divisions. It also empower their agents with powerful dashboard
to have context aware communication with their customers. It ultimately leads
to provide better customer service.
Please check our case study to
know more about this solution.
